Brevo Support Guide

Brevo Email Marketing Support

Everything you need to get help with Brevo. Access the help center, live chat, tutorials, and contact options.

500+
Help Articles
24/7
Help Center
<24h
Response Time

Brevo Support Channels

Multiple ways to get help with Brevo email marketing

📚

Help Center

Browse 500+ articles, tutorials, and guides covering every Brevo feature.

⏰ 24/7
Visit Help Center ↗
💬

Live Chat

Get instant answers from Brevo’s support team directly in your dashboard.

⏰ Mon-Fri, 8AM-6PM
Start Live Chat ↗
✉️

Email Support

Submit a detailed ticket and receive a response within 24-48 hours.

⏰ 24-48h response
Email Support ↗
🎓

Brevo Academy

Free courses and certifications to master email marketing.

⏰ Self-paced
Start Learning ↗
👥

Community Forum

Connect with other Brevo users, share tips, and get peer support.

⏰ 24/7
Join Community ↗
📞

Phone Support

Dedicated phone support for Business and Enterprise plan customers.

⏰ Business hours
Upgrade for Phone ↗

Support by Plan

Compare support features across Brevo pricing plans

PlanHelp CenterEmail SupportLive ChatPhone SupportPriority SupportDedicated Manager
Free
Starter ($9/mo)
Business ($16/mo)
Enterprise

Common Support Topics

Quick links to popular help articles and guides

⚙️

Account Setup

Creating your account
Verifying your domain
Setting up sender identity
Importing contacts
📧

Email Campaigns

Creating campaigns
Using templates
Scheduling emails
A/B testing
📬

Deliverability

Improving inbox placement
SPF/DKIM setup
Avoiding spam filters
Warming up your domain

Automation

Creating workflows
Trigger conditions
Welcome series
Abandoned cart emails
🔗

Integrations

Connecting Shopify
WordPress plugin
Zapier setup
API documentation
💳

Billing & Account

Changing plans
Payment methods
Invoices
Cancellation

Tips for Getting Faster Support

Follow these tips to get quicker responses from Brevo support

Do

Include your account email in the message
Provide specific campaign or contact list names
Share screenshots of any error messages
Describe the steps you took before the issue
Check the Help Center first for common solutions

Don’t

Send multiple tickets for the same issue
Use vague descriptions like “it doesn’t work”
Contact support for general marketing advice
Expect instant responses on weekends
Share login credentials in tickets

Frequently Asked Questions

How do I contact Brevo support?
Does Brevo have live chat?
What is Brevo’s response time?
Is Brevo support available 24/7?
Does Brevo have phone support?
How do I access Brevo Academy?

Unlock Live Chat & Priority Support

Upgrade to Brevo Starter for just $9/month and get live chat support plus all premium features.